To return or exchange product for any reason, please follow the steps below:
- • Obtain a return authorization number from Customer Service – 503-230-7007 or firstname.lastname@example.org – within 60 days of delivery of the product package.
- • Print the return authorization number clearly on the outside of the package.
- • In the event of a Company error only, Customer Service will issue a call tag that allows the customer to ship the package back to Purium at no expense. Otherwise, customer is responsible for the shipping cost.
Please note the following: You must return each item that you are wishing to get a refund for; Purium packs must be in their entirety unless pre-approved by Purium’s Returns Department for a partial return. Even if the product has been completely used, container(s) must still be sent in order for a refund to be issued.
Returns received past the 60 day window will be rejected unless prior approval for store credit has been attained. Purium Health Products reserves the right and has the responsibility to refuse any refund where there has been an abuse of our return policy.
Purium Health Products reserves the right to charge a 20% re-stocking fee. All refunds are handled at the discretion of Purium Health Products’ management.
Please note that standard refunds will not include any shipping fees incurred by the customer. Commissions paid out on returned items will be deducted from future commissions for the recipient of said commissions. In the event of a Company error or the receipt of damaged goods, please call Customer Service for more information.
Please send returns to:
Sage Center for Wholeness and Health
12555 SW 1st. St.
Beaverton OR 97005